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    By Emma Weiss, on 21 Jun 2022

    Meet the Team: Crafting customer-centric experiences with Sam Eades

    Safe to say our Director of Customer Experience knows a thing or two about what it really takes to put our users first. Sam has worked in the insurance industry for over 25 years in a variety of customer-oriented roles and is involved in customer experience at all levels, from initial product demonstrations to software implementation and ongoing customer support.

    “Fully understanding the underlying business issue is fundamental to providing the right solution”, Sam explains. “Working closely with customers to achieve a common goal is hugely satisfying.

    “Receiving customer feedback is a great way to engage with people,” Sam continues. “We ask people how they want to use our inFOCUS products and with the agility you have as a small company, we are able to work with our customers to shape our solutions based on their changing needs.”

    A focus on user experience

    Ensuring our cloud-based broking software is intuitive, simple and enjoyable to use is of utmost priority here at gpm. Working closely with UX specialists Eclipse, we have designed and built our new inFOCUS platform with user experience right at its heart. Something Sam is very excited about.

    “It’s looking fantastic. Customer expectations of business software are evolving. They now expect it to be simple and logical, easy to use,” explains Sam. “The functional operation should be as clear and intuitive as possible. We want to make our software a pleasure to use.”

    gpm deliver intuitive, easy-to-deploy cloud-based insurance broking solutions. Our team create modular apps that give you the flexibility to build your contracts in a way that works for your business, mitigating underwriting risk, driving efficiencies, and meeting your audit and compliance requirements.

    Interested in finding out more about gpm’s inFOCUS range of apps?  Contact us today.

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