Introduction – A Conversation with Jo Holloway from Servca
Operating in the Lloyd’s market brings a unique set of operational and regulatory challenges – from complex data structures and documentation requirements to ever-increasing audit and compliance scrutiny.
For Servca, choosing the right systems partner was about more than replacing technology. It was about finding a platform that truly understands Lloyd’s processes, reduces operational risk, and supports robust governance without creating additional manual work.
We spoke with Jo Holloway, Head of Systems & Controls at Servca and Superian Group, to find out why Servca selected gpm, how the platform supports their day-to-day operations, and what makes the partnership work in a highly regulated environment.
Background and History
1. Can you tell us about your role within your company?
I am the Head of Systems and Controls for the Servca and Superian Group. My role focuses on governance, regulatory compliance, and ensuring that our systems, processes, and controls are robust, efficient, and aligned with both internal and external requirements.
2. Do you know what led Servca to choose gpm?
The decision to choose gpm was driven primarily by the need to comply with CASS 5 audit requirements and to integrate effectively with the complex IT environment at Lloyd’s.
We needed a system that could handle Lloyd’s-specific processes and data structures without unnecessary workarounds, and gpm met those needs far better than alternative solutions.
Experience with gpm
3. Can you describe how gpm’s software has supported your business operations?
gpm’s software has become a core operational platform for us. It supports day-to-day processing, regulatory compliance, and reporting while providing the structure and controls required in a highly regulated insurance environment. The system enables consistency across teams and reduces operational risk.
4. What specific features or aspects of the software have been most beneficial to your workflow?
The most beneficial aspects have been the Lloyd’s-specific fields, documentation handling, and embedded processes. These features align closely with how the market operates, which significantly reduces manual intervention and the need for bespoke fixes.
5. Can you share examples of how the software has helped overcome challenges or improve efficiency?
By using gpm, we have streamlined previously manual and fragmented processes, particularly around compliance and audit preparation. The system’s structured data and reporting capabilities have reduced rework, improved accuracy, and made regulatory reviews far more efficient.
Decision to Move to gpm
6. What prompted you to consider looking for a replacement system?
We needed a system that could keep pace with increasing regulatory scrutiny and better support Lloyd’s-specific requirements. Our existing solution required excessive manual handling to remain compliant.
7. What criteria were you looking for in a potential new system?
Key criteria included CASS 5 compliance, strong Lloyd’s integration, flexibility, reliability, and the ability to support complex insurance processes without introducing unnecessary operational risk.
8. During your search, what did you find lacking in other systems compared to gpm’s solutions?
Other systems lacked Lloyd’s-specific fields, document structures, and workflows. This often meant compromises, workarounds, or additional development, whereas gpm provided these capabilities as part of the core solution.
9. How has customer support and service influenced your decision to remain with gpm?
Customer support has been a significant factor. gpm’s team understands both the technology and the insurance market, which means discussions are practical and informed.
Future and Recommendations
10. What future developments or enhancements would you like to see in gpm’s software?
Continued enhancement around automation, reporting, and integration would be valuable, particularly as regulatory and market requirements continue to evolve. Sanctions searches, companies house data integration, risk capture screens that are flexible and can pull to documents.
11. How do you see the continued partnership with gpm supporting your company’s goals?
Our ongoing partnership with gpm supports our goals by providing a stable, compliant platform that can adapt as our business grows and as regulatory expectations change.
12. What advice would you give to other insurance brokers considering gpm’s software solutions?
I would advise brokers to look closely at how well a system supports Lloyd’s processes and regulatory compliance out of the box. gpm offers a solution that is clearly designed with these requirements in mind.
Personal Insights
13. Can you share any memorable experiences or anecdotes from your time working with gpm?
A consistent highlight has been gpm’s willingness to engage constructively with complex requirements and provide practical solutions rather than generic responses. That collaborative approach has made a real difference.
14. Is there anything else you would like to add about your experience with gpm Development?
Overall, our experience with gpm has been very positive. The combination of market knowledge, strong functionality makes them a reliable long-term partner.
End Notes
A big thank you to Jo Holloway and the team at Servca for sharing their experience.
This case study highlights the importance of having technology that is genuinely designed for the Lloyd’s market – supporting robust governance, regulatory compliance and efficient day-to-day operations without unnecessary complexity.
At gpm, we’re proud to support brokers operating in highly regulated environments and to work in close partnership with firms like Servca as their business and regulatory requirements continue to evolve. We look forward to continuing our work together in the years ahead.